Privacy Policy

To provide professional pest inspection, extermination, and pest exclusion services, we collect relevant information that you provide voluntarily or through automated website interactions:

• Contact Details: Full name, telephone number, email address, and physical service address (including unit or suite numbers).
• Property & Pest Profile: Type of dwelling or commercial facility, square footage, observed pest activity (e.g., bed bugs, rodents, cockroaches, carpenter ants), previous treatment history, and presence of children or pets.
• Billing & Payment Data: Payment method details, billing addresses, and transaction histories. Credit card payments are securely tokenized through PCI-DSS compliant payment gateways; we do not store raw card numbers.
• Technical & Usage Data: IP address, browser type, device information, operating system, and pages visited on our website to optimize service responsiveness and user experience.

We use your personal data strictly for legitimate operational purposes, including:

• Preparing and delivering free inspection estimates and service quotes.
• Scheduling and routing Ontario-licensed pest control technicians to your location.
• Providing pre-treatment preparation checklists, post-treatment safety instructions, and re-entry guidelines.
• Maintaining warranty records for our 6-month re-treatment guarantee.
• Meeting statutory reporting and safety record-keeping mandated by the Ontario Ministry of the Environment, Conservation and Parks.
• Responding to customer inquiries, complaints, or emergency dispatch requests.

We do not sell, rent, or trade your personal information. We only share information with trusted third parties under strict confidentiality agreements for essential business operations:

• Licensed Field Technicians: Contact and address details for technicians assigned to your property inspection or treatment.
• Service Providers: Secure hosting, transactional email delivery, SMS notification gateways, and PCI-compliant payment processors.
• Legal & Regulatory Compliance: When required by law, subpoena, or health and safety regulations to protect the vital interests of occupants, technicians, or the public.

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. All web traffic is encrypted via HTTPS (SSL/TLS).

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, enforce warranty coverage, or comply with applicable legal, accounting, and Ontario environmental regulations.

Our website uses standard cookies and browser storage to optimize site functionality, preserve session preferences, and gather aggregate traffic analytics. You can adjust your browser settings to decline cookies, although some website features may not operate as intended.

Under Canadian privacy laws, you possess specific rights regarding your personal information, including:

• Requesting access to the personal data we hold about you.
• Requesting correction or update of inaccurate or outdated details.
• Withdrawing consent for non-essential communications (such as marketing emails or newsletters) at any time.
• Requesting deletion of your data, subject to regulatory record-keeping obligations.